The Impact of Service Quality on Cooperative Customer Satisfaction (Case Study: of Jakarta Cooperatives)

Ricky Yudhatama, Budi Rismayadi, Neni Sumarni

Abstract


Cooperatives have provided quality service for their members but the steps taken by cooperatives for members are not very easy, over time it has provided the best service benefits for members, and some members disagree with providing services and some agree to give service. The research method used in this study is a qualitative method which is useful for providing facts and data. Then the techniques used by researchers are source triangulation techniques, data collection technique triangulation, and time triangulation. In this study, the Jakarta Cooperative of educators and education staff has explained the analysis of service quality and satisfaction of cooperative members, expert judgment on service quality must be made on all services available at cooperatives, service treatment and satisfaction of cooperative members must be (equalized) both Honorary, civil servants as well as government employees with work agreements. Meanwhile, all members, employees, and administrators to further enhance the cohesiveness of togetherness to advance the cooperation of educators and education staff in Jakarta.


Keywords


Cooperative, Service Quality, and Member Satisfaction

Full Text:

PDF

References


Jayananda & Suarmanayasa, 2022, Anggaswari, A. A. A. W. D., & Budisetyani, I. G. A. P. W. (2016). Gambaran Kebutuhan Psikologis Pada Anak Dengan Gangguan Emosi Dan Perilaku (Tinjauan Kualitatif Dengan Art Therapy Sebagai Metode Penggalian Data). Jurnal Psikologi Udayana, 3(1), 86–94. Https://Doi.Org/10.24843/Jpu.2016.V03.I01.P09

Ayu, G., Nia, M., Ningsih, C., Gede, I. D., Sedana, P., & Suryawan, D. K. (2019). Analisis Tingkat Kepuasan Anggota Atas Pelayanan Koperasi Simpan Pinjam Cakra Mandiri Di Kabupaten Tabanan. Sintesa (Jurnal …, 10(2), 94–103. Https://Www.Ejournal.Warmadewa.Ac.Id/Index.Php/Sintesa/Article/View/1537

Carmelia Cesariana, Fadlan Juliansyah, R. F. (2022). Model Keputusan Pembelian Melalui Kepuasan Konsumen Pada Marketplace: Kualitas Produk Dan Kualitas Pelayanan (Literature Review Manajemen Pemasaran). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 3(1), 211–224. Https://Dinastirev.Org/Jmpis/Article/View/867

Diana, F. N. (2020). Kepuasan Anggota Koperasi Primkoppol Mapolda Kalsel Analysis Of Service Quality To Increase The Satisfaction Of Members Of The South Kalimantan Regional Police Headquarters. 0856961666(2).

Finanto, H., & Ismawanto, T. (2020). P-15 Analisis Identifikasi Permasalahan Koperasi Politeknik Problem Identification Analysis Of Balikpapan State. 1, 113–119.

Imron, I. (2019). Analisa Pengaruh Kualitas Produk Terhadap Kepuasan Konsumen Menggunakan Metode Kuantitatif Pada Cv. Meubele Berkah Tangerang. Indonesian Journal On Software Engineering (Ijse), 5(1), 19–28. Https://Doi.Org/10.31294/Ijse.V5i1.5861

Hasbi, M. Z. N., & Widayanti, I. (2021). Analysis Of Ijarah Contract Service Innovations In Sharia Banking Transactions. 282–290.

Jayananda, I. M. W., & Suarmanayasa, I. N. (2022). Pengaruh Citra Perusahaan Dan Kualitas Pelayanan Terhadap Kepuasan Anggota Koperasi Simpan Pinjam Dharma Sari Bumi Pagutan. Jurnal Manajemen, 8(1), 62.

Kasus, S., Satu, S., Kopi, K., Depok, D. I., & Barat, J. (2022). Strategi Komunikasi Pemasaran Kedai Kopi Dalam Meningkatkan Kesadaran Merek Melalui Instagram.Pdf. 4, 108–127.

M. Zidny Nafi’ Hasbi. (2019). Dampak Krisis Keuangan Global Terhadap Perbankan Di Indonesia. Lisan Al-Hal: Jurnal Pengembangan Pemikiran Dan Kebudayaan, 13(2), 385–400. Https://Doi.Org/10.35316/Lisanalhal.V13i2.602

Utami, N. P. E. W., & Puja, I. M. S. (2021). Pengaruh Citra Koperasi, Kepercayaan Dan Kualitas Pelayanan Terhadap Kepuasan Anggota Koperasi Serba Usaha Wahyu Artha Sedana Di Gianyar. Widya Amrita, 1(1), 126–143. Https://Doi.Org/10.32795/Widyaamrita.V1i1.1161

Zidny Nafi, M. (2021). Usaha Pondok Pesantren Riyadlul Jannah Pacet Mojokerto Dalam Mengembangkan Perekonomian Pesantren Perspektif Ilmu Ekonomi Syariah (Vol. 15, Issue 1).

Wenny Desty Febrian.S.E.M.M & Rini Ardista, S. Pd. I., Mm (2022). Mengenal Manajemen Sumber Daya Manusia. Anggota Ikapi Jawa Tengah No. 225/Jte/2021

Labib Nur Rafi. (2022) Partisipasi Anggota Memoderasi Pengaruh Kinerja Dan Pelayanan Terhadap Kepuasan Anggota Serta Implikasinya Pada Sisa Hasil Usaha. Jurnal Ilmu Dan Akuntansi, 11 (5).

Mulyawan, Ali (2020). Analisis Deskriptif Kualitas Pelayanan Jasa Pada Koperasi Serba Usaha Tunas Jaya. Jurnal Penelitian Dan Masyarakat Nommensen Siantar,(Jp2ns). Vol 2, No 3, Edisi Agustus 2022.

Budi Risyadi, Uus Mohamad Darul Fadli, (2020). Pengaruh Kualitas Pelayanan Dan Fasilitas Mall Terhadap Kepuasan Pengunjung Pusat Perbelanjaan Mall Di Karawang Vol 4 No 2 Issn : 2541-6995 E Issn : 2580-5517.




DOI: http://dx.doi.org/10.21927/jesi.2023.13(1).105-114

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Editorial Office:

Faculty of Islamic Economics and Business, Universitas Alma Ata

Jl. Brawijaya No.99, Jadan, Tamantirto, Kec. Kasihan, Kabupaten Bantul, Daerah Istimewa Yogyakarta 55184

Lisensi Creative Commons
JESI by http://ejournal.almaata.ac.id/index.php/JESI is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.